Thursday 1st December, 2005
Ultraframe has launched a brand new online ordering system designed to speed up and simplify the ordering process whilst maximising order accuracy. The innovative Ultranet–Order Manager programme enables customers to complete the entire order process, from configuring a roof to receiving a quote and placing the order online.
Ultranet-Order Manager marks the first phase of the development of a real time customer interface from Ultraframe, the leading designer and manufacturer of conservatory roofing systems. Both fabricators and installers can use the system via a password protected website. Each customer has their own secure log-in to access their account which contains all their details, including information of any customer discount arrangements in place.
Linda Doughty, Marketing Director at Ultraframe, said: “There are great benefits to ordering via Ultranet. The process is conducted in real time which speeds up the processing of orders and also means that any changes to commercial information such as prices, products and customer discounts are immediately updated on the system. It is fast and easy for customers to select the roof components they wish to order. They even have the option to configure a roof online if necessary. This reduces the amount of paperwork involved and the risk of error and misinterpretation which can happen when customers send in sketches.”
Ultranet Order Manager has already proved popular with customers during trials. Chris Baron, Director at Prefix Systems, commented: “I found the Ultranet-Order Manager system to be very user friendly and efficient. Once the order is placed you can select your preferred delivery date, then you receive a confirmation email detailing the order and your reference number. It really is foolproof and we will certainly be ordering our Ultraframe products this way in the future.”
Linda Doughty concluded: “Ultraframe strives to continuously improve customer service making our systems increasingly efficient and responsive to our customers’ needs. We invest in bringing our customers the latest technological advances in both our products and services to ensure that they always have the best competitive advantage.”