Ultraframe
Careers

Customer Services & Administration Opportunities

You’ll need fantastic verbal and written communication skills along with a technical aptitude and a passion to deliver the highest levels of service to our customers. Excellent attention to detail, an appreciation of CAD would be a distinct advantage to be successful in these roles.

Marketing Administrator

Monday to Friday 37.5 hours per week (flexible hours available) 

We are currently seeking to recruit a Marketing Administrator to work within the busy Marketing team at Ultraframe. At Ultraframe we do all of our marketing in house and like any marketing function today this involves managing many websites and social media platforms as well as the more traditional print, PR, and exhibitions. 

The role will be to support the marketing department ensuring everything runs smoothly day to day, responding quickly to customer and consumer requests and helping arrange events.

Key Responsibilities

• Respond to homeowner telephone or website queries
• Respond to Trade customers inbound marketing queries
• Pull together information packs for customers or for events
• Post Certificates of Conformity to our customers
• Manage sample requests from production to delivery
• Raise invoices for our many marketing services and products
• Ongoing administration and fulfilment of orders through our online marketing portal
• Collate and organise direct mail shots
• Administrative support for exhibitions and events
• Management of training schedule and training log
• Social media posting
• Data cleansing 

Requirements

• Excellent organisation and administration skills, plus high attention to detail
• Microsoft office skills including PowerPoint, Excel, and Outlook
• Good telephone manner and a proven focus on customer service
• A well-honed ability to multi-task, with at least 5 years’ experience of working in an office environment within an administrative role. 

Further details regarding this position along with salary and benefits will be discussed at interview.

Only candidates who are able to demonstrate all of the essential criteria in their application will be considered for interview and we will only contact applicants should we wish to take their application further.

Strictly No Agencies.

Site Support Engineer

Ultraframe is a leading supplier of offsite manufactured construction products based in Clitheroe. 

Excellent technical support is a key part of our offering and we are looking to recruit a Site Support Engineer to assist with the ongoing training & development of customers on our extensive product range. 

The successful candidate will ideally already have experience in a customer supporting role and would be advantageous to have experience of working on site within the conservatory / extension industry.

Full training is provided to the successful candidate.

The role is primarily field based and requires excellent communication skills in order to deliver the highest quality onsite training. 

There will be a need for overnight stay on occasions of up to 3 days at times so flexibility is a factor in this role. 

Duties and responsibilities (inclusive of but not limited to):

• Must live South of Northampton
• To assist in site support activities throughout the UK – Coaching installers
• Support & develop our network of fabricators, installers
• Contact companies that purchase Ultraframe’s roof systems to ensure first time users have the site support required
• Conduct site visits and complete site reports or request the assistance of a Technical Advisor when made aware of any product discrepancies, strictly in association with the technical department
• Provide pre-sales and after-sales technical assistance liaising with other members of the sales and technical team
• Work with the Technical support office to answer any queries that require assistance
• Complete feedback reports on all site assistance visits
• Understand your competitor’s activity and develop tools and tactics to counter any potential threats
• Good organisational skills
• Understanding of Health and Safety on site
• Task orientated; you understand the importance of seeing a concept through to completion
• Problem-solver, client-focused, analytical, and agile
• Must hold a full UK driving licence

This is an exciting opportunity for the right candidate with a competitive salary and a company car.

Package:

• Salary dependent upon experience
• 24 days holiday plus bank holidays
• Contributory pension scheme
• Cash plan Scheme
• Attendance Bonus & Birthday Payment

Please apply online including a covering letter and CV with the title of the role you are applying for in the subject heading. 

Only candidates who can demonstrate all the essential criteria in their application will be considered for interview and we will only contact applicants should we wish to take their application further.

Buyer

Ultraframe is the leading name in conservatories, orangeries extension and replacement roofs who specialise in quality products and have been designing and manufacturing roofing systems in Britain for over 30 years. We are global leader in our field with a Manufacturing base in the North West. Due to a range of exciting new products, we are expanding our supplier base and are seeking to recruit an experienced Buyer. You will be a key member of the team, taking responsibly, alongside the other Buyers for a portfolio of the Direct and Indirect suppliers.

Candidate Requirements:

• Minimum of three years purchasing/supply chain experience – Ideally within the construction/manufacturing industries.
• Ideally MCIPS qualified or studying towards.
• Experience of strategic/total cost procurement.
• Excellent communication and negotiation skills.
• Proactive team player with the ability to use own initiative.
• Proficient Excel user with ideally a knowledge of Sage.
• Tenacious, with the aptitude to drive change and overcome obstacles to achieve set objectives.
• Occasional travel both UK and overseas maybe required (when allowed).

The remuneration will be aligned to skill set & experience. However, getting the right person that shares our values is very important to us so training in certain aspects will be an option, if the candidate is considered the right fit for our team. 

Package:

• Salary dependent upon experience
• 24 days holiday plus bank holidays
• Contributory pension scheme
• On site parking 

Manufacturing Opportunities (Clitheroe)

Following significant investment in plant and machinery we are now seeking to appoint roof fabricators, machine and assembly operatives across various product cells. Whilst experience of working in a manufacturing environment is desirable, full training will be given. A range of roles are available up to qualified bench joiner level.

Manufacturing Opportunities (Rishton)

Following significant investment in plant and machinery we are now seeking to appoint roof fabricators, machine and assembly operatives across various product cells. Whilst experience of working in a manufacturing environment is desirable, full training will be given. A range of roles are available up to qualified bench joiner level.