Ultraframe
Careers

With a heritage for conservatory design and engineering excellence spanning back over 35 years

From R&D, Marketing, Sales, Operations and Production - there are lots of different roles at Ultraframe, with many of them being based at our headquarters at Clitheroe in the heart of the picturesque Ribble Valley. With a passion for innovation and a desire to maintain our position at the forefront of the industry, there are many exciting challenges for the staff at Ultraframe. We have both permanent and temporary vacancies.

Site Support Engineer

Ultraframe is a leading supplier of offsite manufactured construction products based in Clitheroe. 

Excellent technical support is a key part of our offering and we are looking to recruit a Site Support Engineer to assist with the ongoing training & development of customers on our extensive product range. 

The successful candidate will ideally already have experience in a customer supporting role and have experience of working on site within the conservatory / extension industry. 

The role is primarily field based and requires excellent communication skills in order to deliver the highest quality onsite training. 

There will be a need for overnight stay on occasions of up to 3 days at times so flexibility is a factor in this role.

Responsibilities or Duties and responsibilities (inclusive of but not limited to):

Site Support
Must live South of Northampton

  • To assist in site support activities throughout the UK – Coaching installers
  • Support & develop our network of fabricators, installers
  • Contact companies that purchase Ultraframe’s roof systems to ensure first time users have the site support required
  • Conduct site visits and complete site reports or request the assistance of a Technical Advisor when made aware of any product discrepancies, strictly in association with the technical department
  • Provide pre-sales and after-sales technical assistance liaising with other members of the sales and technical team
  • Work with the Technical support office to answer any queries that require assistance.
  • Complete feedback reports on all site assistance visits
  • To achieve company KPI’s set out
  • Understand your competitor’s activity and develop tools and tactics to counter any potential threats
  • Prepare reports for management
  • Attend to Ultrainstaller assessments and compile reports

Skills required:

  • Knowledge of Ultraframe roofing systems
  • Experience of on-site installation practices
  • Installation experience of conservatories and extensions
  • Experience in Building Regulations
  • Good communication skills
  • Flexible
  • Good organisational skills
  • Understanding of Health and Safety on site
  • Task orientated; you understand the importance of seeing a concept through to completion.
  • Problem-solver, client-focused, analytical, and agile
  • Excellent communication skills – both written and verbal
  • Must hold a full UK driving licence

KPI’s 

  • Total amount of site assists achieved
  • How much time on site vrs Travel time
  • Feed back from the installers on the Site assists
  • Feed back from the Trade Intermediary on performance on site
  • Number of repeated orders site the site assist
  • Quality of feedback reports completed to Ultraframe
  • Completed UltraInstaller assessments

This is an exciting opportunity for the right candidate with a competitive salary and a company car.

Package

  • Salary dependent upon experience
  • 24 days holiday plus bank holidays
  • Contributory pension scheme
  • Cash plan Scheme
  • Attendance Bonus & Birthday Payment

To apply online please include a covering letter and CV.

Only candidates who can demonstrate all the essential criteria in their application will be considered for interview and we will only contact applicants should we wish to take their application further.

Apply Now
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