Tuesday 25th January, 2005
Local company, Qualplas (NW) Ltd, has come to the rescue of a couple whose dream conservatory turned into a nightmare at the hands of cowboy installers.
John and Sheryl Stevenson, from Gee Cross near Hyde, were left with an unsafe, leaking conservatory roof after a Manchester based company promised to fit a state of the art, top quality Ultraframe conservatory roof but in fact fitted an inferior roof very badly. The Manchester installation company then appeared to stop trading.
Mrs Stevenson approached Ultraframe, the leading designer and manufacturer of conservatory roofing systems based in Clitheroe and asked them to inspect her new conservatory. She was told by a company expert that the conservatory roof was not manufactured by them and that it was structurally unsound and, therefore, unusable.
Ultraframe was more than willing to help Mr and Mrs Stevenson and recommended a local Ultraframe Registered Conservatory Installer, Qualplas, who volunteered its services to install a stylish new conservatory. Universal Arches Ltd, of St. Helens, also offered to help by providing the shaped frames for the conservatory and VEKA Plc, extruder of PVC profiles provided the rest of the materials.
Homeowner Sheryl Stevenson said: “The last year has been a complete nightmare for us. We have spent 11 years renovating a derelict barn into our dream family home and the conservatory was supposed to be the finishing touch. Until now, it has just been a real disaster. After already spending £10,000 we thought that we would be forced to just write this money off. When Ultraframe offered their support, it was a huge relief, they have been great. They suggested we contact Qualplas, an independently vetted installation company in our area, and they provided the high quality Ultraframe roof we wanted all along.”
Geoff Roberts, Operations Director at Qualplas, said: “At Qualplas we pride ourselves in offering great customer care, excellent products and professional advice. When we heard about the Stevenson’s conservatory nightmare we were keen to get involved. As Ultraframe Registered Conservatory Installers, we are part of a national scheme to promote the highest standards of workmanship and service in the conservatory industry and stamp out the cowboy builders that give the rest of us a bad name.”
Sheryl continued: “The Qualplas team who fitted the new roof were excellent. They were professional and they completed the job in only 5 days. As a result of our experience, I am only too aware of how levels of service and quality vary in this trade. I would stress to anyone thinking of installing a conservatory to find an Ultraframe Registered Installer. We can’t wait to start enjoying our new conservatory.”
Only companies who have passed stringent vetting criteria, including approval of homeowner references, are members of the scheme which gives homeowners confidence that they have selected an installer who will provide the highest standards of design, service, workmanship and customer service.
Qualplas (NW) Ltd is a family owned fabricator and installer of PVCu windows, doors and conservatories. The company, based in St Helens, was established in 1988 and forms part of the ST Group. It offers an extensive range of products to both trade and domestic customers. Qualplas has been a VEKA profile fabricator since its foundation.
For more information on Qualplas Ltd please visit www.qualplas.co.uk.
Notes to editor
Ultraframe has gained its market leadership through its reputation for excellence and technologically innovative products. The company has recently launched a fully interactive and inspirational website, www.ultraframe-conservatories.co.uk. As well as showing you the latest in conservatory products, the website also lets you create your own 3D design on screen to see which of the different conservatory styles available best suits your home. The site contains links that allow you to find a fully qualified installer in your area and order a free copy of “The Ultraframe Essential Guide to Conservatories.”